In the uncertain times of 2020, survey data provides reassurance that can’t be found elsewhere. What’s driving the modern consumer to make the banking choices they do? 

From our global panel, understand the current needs of internet bankers, and align closer with your customers. 

We asked consumers how they feel about their banks' reaction to the pandemic, and explore how this changes across countries.

In this consumer report, banks and other brands can explore the way things are headed when it comes to personal transactions at the leading edge.

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What's inside the report?

Our expert analysis provides a comparison of online bankers with those using solely mobile or PC to transact. Discover the current personal finance picture, and shape your knowledge of where banking is headed.

You’ll learn:

  • What are the banking personas to know - and what are their attitudes?
  • How interested are internet bankers in investment products?
  • How are internet bankers adopting other technologies?
  • What are the industry trends to look out for?


Download now

Download now