Top Three Reasons to Partner with GWI Software

1. Your customers need a help desk application
The IT departments at your client organizations are trying to provide the highest possible level of service to their customers as they manage the implementation of new hardware and software systems, the upgrading of desktops, the roll out of new applications, the movement of personnel, and the integration of new business processes. An effective help desk support software system will allow the IT group to:

• Record, manage and track incidents and service requests
• Optimize the workflow for responding to issues
• Ensure that service commitments are met
• Capture and access knowledge and expertise
• Provide self-service tools to the user community
• Track computer and related assets
• Measure the support efforts and effectiveness

2. Earn more revenue
c.Support is an additional product that you can offer to your clients as part of a total solution or as a stand alone help desk application. In addition to the margin on the software product itself, your organization can create the appropriate set of services around c.Support for help desk planning, implementation, training, or even outsourcing.

3. Increase the value of your services
If you are developing custom solutions or implementing other systems or packages, consider including a help desk application as part of the total solution. You will benefit from added revenue while your client benefits from having a tool that will help them, and you, through the development, implementation, or conversion process. Enhance your position as a trusted partner by having support issues routed by the help desk directly to your organization when appropriate. Make your expertise available through a knowledge base that can be accessed by Level 0 or Level 1 support providing high quality and timely responses to issues while reducing the number of calls that you must handle directly.