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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support for Microsoft® Windows v3.2 Increased Functionality for IT Help Desk and Customer Service Departments
December 21, 2004 - Vancouver, WA - GWI Software, a leading developer of IT help desk support solutions,
announced release v3.2 of c.Support® for Microsoft Windows. According to Daren Nelson, GWI CEO,
"We've listened to our customers and have fine-tuned c.Support. While GWI c.Support currently has the most
robust feature set of any help desk and customer service solution on the market today, we're continually
improving our world-class solution to better serve the support challenges of our customers.
Foremost, the addition of custom status labels allows support staff to define statuses in relation to
how incidents progress from open to closed. "Open, Closed, Suspended, and Reopened" can be defined and can
appear on the End User Desktop. Now both support staff and end users will know the status of an incident
as it progresses.
Additionally, the new Multiple Inbound Email Address Definitions and Associated Templates function gives the
ability to launch pre-defined templates dependent on the alias to which an email is addressed. Templates can be
created to follow a specific incident or workflow. With v3.2, more than one inbound email queue can be created,
further increasing incident management customization.
Additional enhancements to GWI c.Support include:
- Required Custom Fields in the Incident Screen—Users now have the ability to define required fields when an incident is closed or resolved, in addition to defining fields required before saving an incident.
- Sending Surveys to Multiple Customers via the c.Support Desktop—Version 3.2 adds the flexibility of choosing multiple customers in a view and then selecting the survey form to send, thus reducing repetitive tasking.
- Changing Group Membership for an Incident—If an incident assignee belongs to multiple groups, you can now easily change the group associated with an incident without having to re-route it.
For a complete list of GWI c.Support's features, please visit www.GWI.com.
Pricing and Availability
GWI c.Support version 3.2 for Microsoft Windows is available immediately.
About GWI Software
(www.GWI.com) is one of the oldest, continually operating, providers
of helpdesk and customer service applications. c.Support® is a comprehensive solution that allows support
organizations to coordinate, manage, and track everyday support activities, build knowledge bases, and track assets.
c.Support is installed at over 2,500 locations worldwide, and in use by over 75,000 help desk professionals
supporting over 900,000 end users. For more information, contact GWI Software at 360-397-1000.
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