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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® 2006 R3 for IBM® Lotus Notes®/Domino™
September 19, 2006 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT help
desk/customer service applications, today announced the availability of c.Support® 2006 R3 for IBM®
Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform
and the web. c.Support 2006 R3 enables support organizations to coordinate, manage and track everyday
support activities, as well as more complex workflows that involve several people or departments and
interdependent tasks. Other features of the software include knowledge management, asset tracking, and
customer self-support.
Beyond its industry-leading core features and functionality, c.Support 2006 R3 includes a number of new
features designed to increase efficiency in support-related activities. c.Support 2006 R3 users can now
leverage the Sametime v7.0 Find an Expert feature, which enables customers to click a link on the End
User Desktop, enter a topic to discuss, and submit the query; the topic appears in a dialog to all support
representatives who are available and logged into Sametime. A new Custom Paging tab in the Incident
Management Configuration screen enables users to set options for sending paging notifications regarding
incidents that exist at a specified priority level. An Incident Correspondence link is now included
on the Incident screen for displaying a list of sent correspondence.
“c.Support continues to lead the help desk industry for enterprises leveraging the Lotus Notes/Domino
platform,” said Daren Nelson, CEO of GWI Software. “We continue to listen to feature requests from
this user base and are excited to release this enhanced version to meet more of their needs.”
About GWI Software
(www.GWI.com) is a leader in providing powerful,
yet flexible support solutions for IT service desk applications. With over 2,500 installations in
organizations located worldwide, GWI’s highly customizable service automation solutions are used
by companies such as Panasonic, State of Missouri, Philips Semiconductors, and Telesat Canada.
The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support 2006 R3 is commercially available now. Current GWI Software users with an active maintenance license
may upgrade at no cost by contacting their sales or support representative. For pricing and further information,
please call GWI Software at 1-360-397-1098 or e-mail sales@GWI.com.
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