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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Announces c.Support® Version 5.0 for Microsoft® Windows®
July 6, 2006 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT service
desk applications, today announced the availability of c.Support Version 5.0, an integrated services
automation solution built for Microsoft Window Servers and the web. c.Support v5.0 is a powerful,
yet flexible out-of-the-box application allowing organizations to coordinate, manage and track everyday
support activities, as well as more complex workflows that involve several people or departments and
interdependent tasks. Integrated features include call tracking, incident management, workflow
management, knowledge management, asset management, customer self-support, custom reporting, and
more.
c.Support v5.0 includes a number of new features and functionality designed to increase efficiency
and reduce cost in support-related activities. Enhanced Incident Hierarchy capabilities enable users
to manipulate a structure of incidents by adding or removing individual or related incidents or
workflows in a hierarchy. Asset Groups enable you to associate assets for viewing and reporting.
For example, you can create a group called Accounting Assets for assets such as computers and printers
in the Accounting department. Also, you can now control the colors, labels, and graphics on unlimited
EUD interfaces with enhanced Customizable End User Desktop Interfaces. This feature utilizes the
ASP.NET 2.0 Themes and Skins functionality. These timesaving features and more continue to enhance
GWI’s robust application. A full list of new features can be requested by contacting GWI Sales at
1-360-397-1098 or sales@gwi.com.
“We are thrilled to roll this significant release out just three months after our last one (v4.5),”
said GWI CEO Daren Nelson. “We are dedicated to keeping a collective ear to the ground, listening
for industry trends and new features, and our development team has risen to the challenge of
implementing those features so our users can realize even more benefit. Our product is robust,
yet flexible, and can accommodate any service desk size and deliver quick ROI.”
About GWI Software
(www.GWI.com) is a leader in providing powerful,
yet flexible support solutions for IT service desk applications. With over 2,500 installations in
organizations located worldwide, GWI’s highly customizable service automation solutions are used
by companies such as Panasonic, State of Missouri, Philips Semiconductors, and Telesat Canada.
The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v5.0 is commercially available now. Current GWI Software users with an active maintenance license
may upgrade at no cost by contacting their sales or support representative. For pricing and further information,
please call GWI Software at 1-360-397-1098 or e-mail sales@GWI.com.
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