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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Renews Commitment to Help Desk Institute
November 21, 2003 - Vancouver, WA - GWI Software, a leading provider of web-based help desk and customer support
solutions, today announced their renewed commitment to the Help Desk Institute (HDI), the global leader for the
support industry and the world's largest membership association for service and support professionals by providing
free six-month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a
demo.
HDI provides research, training and resources to a worldwide membership. As GWI is the only company solely dedicated
to software for customer support and help desks, the affiliation is a natural fit.
"We are dedicated to the advancement and education of the industry," stated Daren Nelson, CEO of GWI Software. "We
believe that HDI can make a difference by propelling the industry forward and creating a higher standard for support
excellence."
"We're very pleased to partner with GWI Software to support our initiatives and bring the benefits of HDI membership
to its customers and prospects. GWI Software has been a great supporter of HDI, and we're looking forward to working
together even more closely through this new relationship," said Ron Muns, founder and CEO, HDI.
About the Help Desk Institute
Help Desk Institute (HDI) is the global leader for the support industry and the world's largest membership association
for service and support professionals. Founded in 1989, HDI's mission is to lead and promote the customer service and
technical support industry by empowering its members through access to timely and valuable industry information, including
reports and publications; encouraging member collaboration through events and online forums; and establishing
internationally recognized, standards-based industry certification and training programs. In addition to membership,
certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for
customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts
to facilitate open, independent networking and information sharing within the association network. HDI has more than
7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information,
visit, http://www.thinkhdi.com .
About GWI Software
GWI Software is the oldest provider of web-based help desk and customer service applications. GWI's core product, c.Support,
is a comprehensive solution that allows support organizations to coordinate, manage, and track everyday support activities,
build knowledge bases, and track assets. Providing solutions for over 10 years, c.Support is installed at over 2,500
locations worldwide, and in use by over 75,000 help desk professionals supporting over 900,000 end users. For more information,
contact GWI Software at 360-397-1000 or visit http://www.gwi.com .
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