 |
 |
For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Launches New Services Group
November 5, 2003 - Vancouver, WA - GWI Software, a leading provider of web-based help desk solutions, today
announced the launch of their new Technical Services Group. Previously outsourced, GWI views the new group as
a way to reinforce its commitment to superior customer satisfaction. The Technical Services Group, headed by
longtime senior manager Lisa Rogovin, will handle all of the installation, customization, data integration,
and best practices consulting for all of GWI's products.
"I was impressed by GWI's knowledge and professionalism," stated Mary Ann Sciulli, Help Desk Analyst at Federal
Home Loan Bank of Pittsburgh, who recently utilized GWI to handle the installation, configuration, and training
of c.Support. "The engineer quickly and completely understood my needs, and made everything work they way we
desired."
"Our customers requested that we bring our professional services in-house," stated Daren Nelson, Founder and CEO
of GWI. "They feel that with our intimate product knowledge as the manufacturer, we can provide superior support.
We are excited by the opportunity to connect with our customers and ensure they have a positive product
experience."
GWI's new Technical Services Group will offer a full range of consulting and professional support to help customers
with planning, implementing, integrating, and customizing their help desk operation. Included are the following:
- Quickstart installation and configuration services for product deployment, which is designed to accelerate the initial install and setup of c.Support so that the customer can be operational and effective as quickly as possible.
- Upgrade consulting and implementation.
- Best practices consulting on how to effectively apply c.Support within the customer's environment, as well as how to get the most out of c.Support's features and functionality.
- Data import and integration.
- Product customizations.
- Customized training that reflects the application features and functionality enabled at customer location.
- Web-based training for support representatives.
- Off-hours technical support.
About GWI Software
GWI Software is the oldest provider of web-based help desk and customer service applications. GWI's core product, c.Support,
is a comprehensive solution that allows support organizations to coordinate, manage, and track everyday support activities,
build knowledge bases, and track assets. Providing solutions for over 10 years, c.Support is installed at over 2000
locations worldwide, and in use by over 50,000 help desk professionals supporting over 500,000 end users. For more
information, contact GWI Software at 360-397-1000 or visit http://www.gwi.com .
###