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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Delivers Cost Savings with New Asset Scanning Functionality
April 19, 2004 - Orlando, FL - GWI Software, provider of IT help desk applications, announced that they
will unveil c.Support® version 3.0 for Microsoft® Windows at the 2004 Help Desk Institute Show.
The cornerstone of this release is an asset scanning feature that complements current asset tracking
capabilities. Together, they create a comprehensive Asset Management module that will give companies
the control they need to manage their entire infrastructure.
c.Support 3.0 allows customers to remotely scan all Microsoft and WMI-compliant assets on an on-demand
and scheduled basis. Each scan produces a wealth of information that can be used to manage license
compliance, resolve customer issues more quickly, redeploy idle assets or track lease and warranty
information. For ease in administration, no client-side installs are needed to scan assets.
"Knowing exactly what you have, and therefore, exactly what you need, gives customers tremendous leverage
when negotiating new hardware and software contracts," says Daren Nelson, GWI Software CEO. "With this
information alone, many companies will experience a 100% ROI after their first year of c.Support
implementation."
"Critically important to making meaningful improvements in technology support is the ability to better
understand the details of the hardware/software environment," said Joe Salvatore, Developer for the Stellar
Group, a GWI Customer. "The newest version of c.Support just took a giant leap forward by providing this
valuable insight. The information collected was very thorough and the ability to link the scanning information
to an asset completes c.Support's holistic view of Customer, Incident and Asset."
Other features in c.Support version 3.0 include a streamlined user interface, user surveys, and enhanced
statistics. Analysis tools were also enhanced with over 30 new reports as well as the ability to dynamically
filter reports.
Availability and Pricing
c.Support version 3.0 for Microsoft Windows is available immediately. The Asset Management module and other
features are included in the basic c.Support pricing, which is based on concurrent users.
About GWI Software
GWI Software is one of the oldest, continually operating, providers of helpdesk and customer service applications.
c.Support® is a comprehensive solution that allows support organizations to coordinate, manage, and track
everyday support activities, build knowledge bases, and track assets. c.Support is installed at over 2,500
locations worldwide, and in use by over 75,000 help desk professionals supporting over 900,000 end users.
For more information, contact GWI Software at 360-397-1000 or visit http://www.gwi.com.
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