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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Continues to Grow Customer Base
January 21, 2004 - Vancouver, WA - GWI Software, the oldest continually operating provider of IT
helpdesk applications, announced that their customer base expanded by over 30% in 2003, continuing
the growth trend that GWI has experienced since its inception in 1992.
Despite a slowly recovering economy, the demand for c.Support® for Lotus Notes® /DominoT
has remained steadfast. c.Support for Windows ® , introduced in 2002, continues to build market
momentum, as evidenced by a sales growth in excess of 700%, and an expanding roster of corporate,
healthcare, education and government customers.
"I'm proud to say that GWI Software had another strong year, said Daren Nelson, CEO of GWI Software.
We have a feature-rich, cost effective product, and the market has really responded to it.
From a financial and technological standpoint we are well positioned for continued growth in the
years to come."
Since its introduction, c.Support has been installed in over 2,500 production environments and in
use by over 75,000 help desk professionals supporting over 900,000 end users.
About GWI Software
GWI Software is the oldest provider of web-based help desk and customer service applications. GWI's
core product, c.Support, is a comprehensive solution that allows support organizations to coordinate,
manage, and track everyday support activities, build knowledge bases, and track assets. Providing
solutions for over 10 years, c.Support is installed at over 2,500 locations worldwide, and in use by
over 75,000 help desk professionals supporting over 900,000 end users. For more information, contact
GWI Software at 360-397-1000 or visit http://www.gwi.com.
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