GWI Software Outgrows Current Location; Purchases New Headquarters in Downtown Vancouver, WA
April 17, 2008 - Following a fantastic first quarter with new business growth of 50%, GWI Software announces it has outgrown its current location and purchased of a new corporate headquarters in downtown Vancouver, Washington.

GWI Software Announces c.Support® Version 7.0; Editions Segment the Product to Service Organizations of Various Sizes and Requirements.
April 1, 2008 - GWI Software, on the date of its 16th anniversary, announces the release of c.Support Version 7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations to be presented.

GWI Software Announces c.Support® Version 2008 for IBM® Lotus Notes®/Domino™
March 14, 2008 - GWI Software continues a long history of advanced product development on the IBM platform, as well as being known as the oldest continually-operating provider of help desk software in this market. With the release of c.Support 2008 GWI Software continues its commitment to organizations that have made an investment in IBM technologies.

GWI Software Announces c.Support® Version 6.5 for Microsoft® Windows®
November 1, 2007 - Continuing the evolution of an already robust feature set with no increase in price, c.Support v6.5 adds significant enhancements to c.Support’s Asset Management capabilities as well as other new features like knowledge feedback and rankings, multiple Active Directory synchronization, a complete c.Support Desktop redesign, and much more.

GWI Software Announces c.Support® Version 6.0 for Microsoft® Windows®
August 16, 2007 - GWI Software today released one of the most significant upgrades in its 15 year history. Already touting a robust feature set c.Support v6.0 now incorporates features such as “Change Requests with Automated Approvals,” “Ad Hoc Reporting via SQL Reporting Services,” “Ticket Scheduling,” “Enhanced Location and Skills Based Routing,” and much more.

GWI Software Announces c.Support® Version 5.6 for Microsoft® Windows®
May 24, 2007 - GWI Software today announced the availability of c.Support Version 5.6, an integrated support services solution built for Microsoft Window Servers and the web.

GWI Software Celebrates 15 Years in the Help Desk Software Industry
March 29, 2007 - GWI Software, an industry-leading provider of comprehensive IT help desk software applications, is pleased to announce its 15th anniversary on April 1, 2007.

GWI Software Announces Compliance with New Daylight Savings Time Changes
February 21, 2007 - GWI Software today announced that both recent releases of its flagship product fully support daylight savings time changes resulting from Congress’ Energy Policy Act of 2005 going into effect March 11, 2007.

GWI Software Announces c.Support® v5.5 and c.Support® 2007
February 15, 2007 - GWI Software today announced the availability of c.Support v5.5 for Microsoft® Windows® and c.Support 2007 for IBM® Lotus Notes®/Domino™. In addition to the continued enhancement of code quality, these latest releases of c.Support contain a number of enhanced features.

GWI Article Discusses "ROI Fundamentals" in SupportWorld Magazine
December 4, 2006 - "Beyond ROI Fundamentals: Part 2 - Metrics as a Carrot, Not a Stick" is the second part of GWI Software's article published in the September/October issue of SupportWorld Magazine. In this article GWI's VP of Sales, Ryan Terrell, discusses going beyond fundamental ROI calculations and using metrics to motivate your service desk.

GWI Software Adds Resources for Growth, Support and ITIL Certification
September 27, 2006 - GWI Software today announced that stronger than anticipated Q3 numbers will lead to an increased investment in capital for product growth and support, as well as ITIL certification for its flagship product, c.Support®.

GWI Software Announces c.Support® 2006 R3
September 19, 2006 - GWI Software today announced the availability of c.Support® 2006 R3 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web.

GWI Article Discusses "ROI Fundamentals" in SupportWorld Magazine
September 14, 2006 - "ROI Fundamentals for the Service Desk:
Part 1 - Justifying a Purchase" is the title of the latest GWI Software article published in the September/October issue of SupportWorld Magazine. In the article GWI's VP of Sales, Ryan Terrell, discusses the fundamentals of putting together an effective ROI calculation.

GWI Software Announces c.Support® Version 5.0 for Microsoft® Windows®
July 25, 2006 - GWI Software today announced the availability of c.Support Version 5.0, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v5.0 includes a number of new features and functionality designed to increase efficiency and reduce cost in support-related activities.

GWI Article Discusses "Tool Implementation" in SupportWorld Magazine
July 13, 2006 - "Implementing a New Support Tool - 10 Steps to a Successful Deployment" is the title of the GWI Software article published in the July/August issue of SupportWorld Magazine. In the article one of GWI's most tenured Application Deployment specialists, Lisa Schultz, discusses ten very clear steps that will help your next implementation be a successful deployment.

GWI Software Reports 27% Increase in Quarter One Sales
April 6, 2006 - GWI Software today announced that Q1 new business sales figures of its flagship product, c.Support, have continued to grow at a fantastic rate. In what is often a slower selling period, GWI reports an increase of 27% in Q1 new business sales over the same period in 2005.

GWI Software Announces c.Support® Version 4.5 for Microsoft® Windows®
March 16, 2006 - GWI Software today announced the availability of c.Support Version 4.5, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v4.5 is a powerful, yet flexible out-of-the-box application allowing organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks.

GWI Software Announces c.Support® 2006 for IBM® Lotus Notes®/Domino™
January 5, 2006 - GWI Software today announced the availability of c.Support® 2006 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web.

GWI Software Surpasses 2004 New Business Sales Numbers with Two Months Left in 2005
November 17, 2005 - GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced that by November 1, 2005 new business sales of its flagship product, c.Support®, surpassed new business sales from all of 2004.

New Suite of Training Workshops Enables GWI Software Users to Optimize Usage of c.Support
September 27, 2005 - GWI Software, an industry-leading provider of comprehensive IT help desk/ customer service applications, today announced an offering of affordable training workshops delivering comprehensive education and instruction on specific feature areas of its flagship product, c.Support®.

GWI Software Reports 56% Increase to Kick Off Hot Summer Sales
August 11, 2005 - GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced that July new business sales figures of its flagship product, c.Support, have kicked off a hot summer selling season with a marked increase over previous year figures. In what is typically a slightly slower selling season, GWI reports an increase in July new business sales of 56% over the same period in 2004.

GWI Software Announces c.Support® Version 4.0 for Microsoft® Windows®
April 26, 2005 - GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support Version 4.0 for Microsoft Windows, a complete help desk support solution built for Microsoft Window Servers and the web. c.Support v4.0 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.

GWI Software Announces c.Support® Asset Management Solution (c.Asset®)
February 23, 2005 - GWI Software, an industry-leading provider of comprehensive IT helpdesk/customer service applications, today announced the availability of c.Asset®, a robust asset management solution providing both IT and finance departments with up-to-date information on hardware and software assets.

GWI Software Announces c.Support® 2005 for IBM® Lotus Notes®/Domino™
February 15, 2005 - GWI Software, an industry-leading provider of comprehensive IT helpdesk/customer service applications, today announced the availability of c.Support® 2005 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web. c.Support 2005 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.

GWI Software Announces c.Support for Microsoft® Windows v3.2; Increased Functionality for IT Help Desk and Customer Service Departments
December 21, 2004 - GWI Software, a leading developer of IT help desk support solutions, announced release v3.2 of c.Support® for Microsoft Windows. According to Daren Nelson, GWI CEO, "We've listened to our customers and have fine-tuned c.Support. While GWI c.Support currently has the most robust feature set of any help desk and customer service solution on the market today, we're continually improving our world-class solution to better serve the support challenges of our customers."

GWI Software Announces c.Support for Microsoft Windows v3.1 and Q2 Sales Increase; Support for Multiple Directories and Multiple Support Centers
July 15, 2004 - GWI announced release v3.1 of c.Support® for Microsoft Windows. c.Support can now handle multiple support centers in different geographic areas. Geographically dispersed support organizations can apply c.Support's robust Service Level Agreement functionality based on different time zones. Another key feature in c.Support v3.1 is the ability to integrate c.Support for Microsoft Windows with virtually any customer directory. Already supporting Microsoft® CRM, Microsoft Active Directory®, and the c.Support customer directory, c.Support can now look up customers from an IBM Lotus®/DominoTM Directory or an MS SQL database. GWI also announced continued growth in Q2. As in Q1, our Microsoft business continues to be the brightest spot in our growth; however, we did see some significant IBM deals in the quarter thanks to our v10 release.

GWc.Support for IBM/Lotus Notes Domino version 10 Builds Foundation for the Future
May 17, 2004 - GWI Software, one of the oldest continually operating provider of Notes and Domino based IT helpdesk applications, today announced the general availability of c.Support® version 10 for IBM® Lotus Notes®/Domino™.  Designed to support the latest Domino technology, c.Support version 10 includes a major architecture rewrite to allow future integration of additional GWI and IBM technologies and mixed installations of GWI's products.

GWI Software Delivers Cost Savings with New Asset Scanning Functionality
April 19, 2004 - GWI Software, provider of IT help desk applications, announced that they will unveil c.Support ® version 3.0 for Microsoft ® Windows at the 2004 Help Desk Institute Show. The cornerstone of this release is an asset scanning feature that complements current asset tracking capabilities. Together, they create a comprehensive Asset Management module that will give companies the control they need to manage their entire infrastructure.

GWI Software Starts 2004 off with a Bang
April 8, 2004 - GWI Software, provider of IT helpdesk applications, announced that they have exceeded revenue targets for the quarter ended March 31, 2004 . Total revenue for Q1 2004 has surpassed the revenue for the same quarter last year by 16%. New product sales increased 27% over Q1 2003.

c.Support for IBM/Domino Version 10 Paves Way for Future
January 26, 2004 - GWI Software, one of the oldest continually operating provider of Notes and Domino based IT helpdesk applications, today announced they will unveil c.Support ® version 10 for Domino at Lotusphere 2004. c.Support version 10 includes a major architecture rewrite to allow future integration of additional GWI and IBM technologies and mixed installations of GWI's products. Other features in version 10 include speed increases, customer suggested user interface enhancements and productivity tools.

GWI Software Continues to Grow Customer Base
January 21, 2004 - GWI Software, the oldest continually operating provider of IT helpdesk applications, announced that their customer base expanded by over 30% in 2003, continuing the growth trend that GWI has experienced since its inception in 1992.

GWI Software Releases Web-Based Training
January 15, 2004 - GWI Software, the oldest continually operating provider of IT helpdesk solutions, today announced the general availability of their new computer based training. The program is designed to educate help desk professionals on how to quickly utilize c.Support® by providing convenient training online.

GWI Software Becomes Microsoft Gold Certified Partner
January 5, 2004 - GWI Software, the oldest continually operating provider of IT helpdesk solutions, today announced that they received Microsoft's Gold Partner Certification for Software Products. The Microsoft Gold Certified Partner Program brings market recognition to companies providing consistent, high-quality products built on the Microsoft ® platform. To date, GWI Software is the only provider in its market to receive such certification.

GWI Software Renews Commitment to Help Desk Institute
November 21, 2003 - GWI Software, a leading provider of web-based help desk and customer support solutions, today announced their renewed commitment to the Help Desk Institute (HDI), the global leader for the support industry and the world's largest membership association for service and support professionals by providing free six-month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a demo.

GWI Software Adds Customization and Flexibility with c.Support for Microsoft Windows v. 2.5
November 12, 2003 - GWI Software, a leading provider of web-based help desk solutions, today announced the release of c.Support ® 2.5 for Microsoft Windows. Among other customer-requested enhancements, this new version includes easier navigation, custom views, and enhanced end-user search capabilities.    Leveraging the .NET standard, c.Support version 2.5 continues to advance its integration with Microsoft ® CRM.

GWI Software Launches New Services Group
November 05, 2003 - GWI Software, a leading provider of web-based help desk solutions, today announced the launch of their new Technical Services Group. Previously outsourced, GWI views the new group as a way to reinforce its commitment to superior customer satisfaction. The Technical Services Group, headed by longtime senior manager Lisa Rogovin, will handle all of the installation, customization, data integration, and best practices consulting for all of GWI's products.