FEATURES RELEASED IN PREVIOUS VERSIONS OF c.SUPPORT FOR IBM

Features released in c.Support 2007

New Incident - Same Customer
One-Click Self-Assignment
Incident Reopen Notifications
Fix List

Features released in c.Support 2006

Support for Sametime v7.0
Custom Paging
Correspondence Link in Customer History
Support Representatives Count in Configuration Diagnosis Report
Incident Approvals
Updating Existing Incidents via Email Processing
Unique Headlines and FAQs for Multiple End User Desktop Interfaces
Scheduled Availability for Routing
Scheduling Incident Creation for Incident Templates
Include Fields in Custom Notifications
Count Field in Parts Screen
Fix List

Features released in c.Support 2005

Multiple End User Desktop Interface Configurations
Inventory Asset Scans
Mail-In Auto Help
Multiple Correspondence Recipients for Customer Profiles
Renaming ACL Groups
New End User Desktop Incident Interface