c.Support
Service Desk & Help Desk solutions tailored to your requirements.
GWI products are built on the same single code stream, allowing your company maximum flexibility in enhancing your feature sets as your needs grow over time. With segmented feature sets operating on the same foundation, changing from one product to the other will require no additional user training or software installation.
c.Support Service Desk Edition
c.Support Service Desk Edition is designed for organizations who adhere to IT governance best practices such as ITIL®, MOF®, S-Ox, COBIT®. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience. See the complete list of features...
c.Support Incident Management Edition
Designed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management, c.Support Incident Management Edition is the tool for you. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities. See the complete list of features...
– Stuart McKay, Panasonicc.Support is a very attractive package in terms of compatibility and cost.
– Sean Goldmann, The Fresh MarketEverything we do is with an eye toward automation and process improvement. GWI allows us these abilities.
– Don Ross, New Hanover County, NCc.Support has removed any finger-pointing with incidents. Accountability is much better now.
– Gary Pool, The State of MissouriWe're a busy group. Twelve of us field around 10,000 calls every month.
– Jennifer Caputo, WestConn Universityc.Support has given us a great step forward in providing top-notch support to our University.