Partners

United Kingdom

By working closely with all our customers, our professional services division ensures that we tailor our offering to meet your requirements – no matter how exacting they may be. And because, like you, we are constantly evolving, we have created solutions that will not only meet your existing needs but will grow and develop with you.

Tricostar, founded in 1988, has a proven track record of delivering targeted, flexible solutions to national and international customers in the finance, service and manufacturing sectors including, Debenhams, DuPont, Fortis Bank, Invesco, Ladbrokes, OKI and Panasonic UK.

Phone: 44 1992 442800
Email:

Latin America

Somos una empresa venezolana que ofrece servicios en el área de consultoría y proyectos de Tecnología de Información y Gerencia. Estamos en capacidad de reforzar la posición de liderazgo de nuestros clientes, independientemente de su campo de competencia. Facilitamos la transformación de las organizaciones en entidades inteligentes, mediante la aplicación de la tecnología y conocimientos a sus procesos de negocios.

Ofrecemos soluciones y servicios integrados de alto valor y apoyamos a nuestros clientes a través de la implantación de modelos de estratégicos de negocio que aumentan sus ventajas competitivas en los mercados en los cuales se desenvuelven. La oferta de servicios de ICT, C.A. incluye el área de Cableado estructurado y Fibra Optica, Instalaciones Eléctricas, Software y Hardware de Redes LAN/WAN, Escritorios de Ayuda y Soporte de 2º. Nivel, Calidad y Mejoramiento de Procesos.

Phone: 58 241 8251125
Email:

Oceania

While Indigo’s core focus is on “out-of-the-box” solutions we understand the importance of supporting these solutions as well as integrating them with an organisation’s existing tools. As such we provide full support, integration and development services for all our tools. Indigo Software is an IBM Business Partner that provides business solutions with a focus on three key principles.

Offer sound business value.

Have low ongoing support costs once implemented.

Must be able to integrate with an organisations existing infrastructure and systems.

Phone: 64 4473 9499
Email:

Adriatic Region

At IT Sistemi, we understand how important it is to get the most from all your asset and service management investments. That's why we provide you with services of experienced support professionals who work together to ensure your systems are always delivering peak performance.

We offer you:

Insight and expertise on implementation strategies, best practices, process automation, defining requirements, and costs.
Project management to ensure delivery of solutions on time, on budget and on target.
Subject matter experts to tailor, customize or integrate GWI's products into your existing environment.
Professional Services that ensure total success, from planning to deployment to ongoing optimization.
A roadmap for evolving your Asset management and Service management capabilities, from simple steps that deliver immediate value to long-term solutions for full optimization.
Unmatched experience with numerous installations, acknowledged experts and ITIL practitioners.

Phone: +385 21 383572
Email:

Become a Partner

Top

GWI is currently seeking established companies to resell c.Support in markets outside of North America.

No risk, all benefit proposition. Partnerships don't have to be risky. GWI offers two low risk, high reward partner programs.

Referral Partner - Refer a company to GWI today and earn a percentage of the deal.
Distributor Partner - Become a Distributor Partner for a small fee (that covers the purchase of a c.Support user license and our full training program) and earn a distributors margin.

c.Support from GWI is an easy add-on to your existing offering, giving you the opportunity to earn additional revenue while broadening your offering to provide a more complete solution. Start selling c.Support today, make money tomorrow. It's that simple.

Interested? For more information about GWI's Partner Program, please contact us at 360-397-1098 or email .

Your customers need a help desk application

The IT departments at your client organizations are trying to provide the highest possible level of service to their customers as they manage the implementation of new hardware and software systems, the upgrading of desktops, the roll out of new applications, the movement of personnel, and the integration of new business processes. An effective help desk support software system will allow the IT group to:

Record, manage and track incidents and service requests
Optimize the workflow for responding to issues
Ensure that service commitments are met
Capture and access knowledge and expertise
Provide self-service tools to the user community
Track computer and related assets
Measure the support efforts and effectiveness

Earn more revenue

c.Support is an additional product that you can offer to your clients as part of a total solution or as a standalone help desk application. In addition to the margin on the software product itself, your organization can create the appropriate set of services around c.Support for help desk planning, implementation, training, or even outsourcing.

Increase the value of your services

If you are developing custom solutions or implementing other systems or packages, consider including a help desk application as part of the total solution. You will benefit from added revenue while your client benefits from having a tool that will help them, and you, through the development, implementation, or conversion process. Enhance your position as a trusted partner by having support issues routed by the help desk directly to your organization when appropriate. Make your expertise available through a knowledge base that can be accessed by Level 0 or Level 1 support providing high quality and timely responses to issues while reducing the number of calls that you must handle directly.