CURRENT VERSION: c.Support v6.5

The first help desk software solution built entirely on Microsoft .NET technology!

GWI Software continues to leverage our Gold Certified Partner status with Microsoft to deliver a solution that takes advantage of Microsoft technologies like the .NET architecture, SQL 2005, SQL Server Reporting Services, Active Directory, WMI, and more. Your company has already invested in these IT services, so why not optimize your service desk with a solution that capitalizes on them too? The c.Support feature set is ever evolving to meet the changing needs of our customers, as well as leading process standards like ITIL, and currently offers the following functionality and more under one all-inclusive cost.

Incident Management
Service Level Management
Workflow Management
Change Requests with Automated Approvals
Asset Tracking and Management
Knowledge Management
Customer Self-Support
Ad Hoc Reporting via SQL Reporting Services
Customer Data Integration