Asset Management
The systematic tracking of assets is critical to reducing IT expenditures and ensuring standards compliance.
Making informed decisions about future purchases can greatly assist your organization in running a smooth IT center. Do you purchase new hardware or pay for maintenance on existing equipment? Does the cost of upgrading an application outweigh the cost of downtime when the older version fails? Any asset or service that is supported by the IT center should be documented and its history tracked. This will assist in answering those important questions that will impact the future of the service desk.
This functionality is integrated with c.Support's incident, problem, and change features for status visibility between all affected departments.
Features
c.Support's Asset functionality includes the following for tracking assets and services:
- Descriptive fields such as model, location, manufacturer, etc.
- Custom fields
- Asset owners
- Groups and types for establishing asset relationships and access
- Dynamic and scheduled scanning with baselines and comparisons
- Attached files
- Audit history
- Software license tracking
- Numerous predefined reports and views; custom reports can be created using c.Support's SQL reporting feature
