Events
Webinars
Leveraging Hierarchy Templates in Your Incident and Change Management.
The use of effective hierarchy templates is fundamental to unleashing the power of your help desk software and delivering automation and efficiency to your service activities. This 30-minute webinar will show you how to define, create, and implement powerful hierarchy templates in your incident and change management activities.
Schedule
- Wednesday, August 20, 2008, 11:00 AM PDT – Completed
- Thursday, August 21, 2008, 9:00 AM PDT – Completed
c.Support 7.0 Service Desk Edition - Using Approval Management to Create Efficiency, Savings, and Compliance
Attend this 30-minute webinar and learn how c.Support 7.0's approval functionality can enable your company to standardize common procedures and create a level of automation that will deliver greater time and money savings. Also, if your company faces regulatory standards like Sarbanes-Oxley, the approval function can provide the required historic trail.